TERMS & CONDITIONS

TERMS & CONDITIONS

Unfortunately, it is very challenging for us to reschedule at the last minute. We are 100% reservation-based and we often sell out. Our games are private, so by purchasing a timeslot, you have blocked any other customers from booking that time.

If you need to reschedule, you can do so with a $5.00 per person fee up to 48 hours before your scheduled booking. If you need to reschedule within 48 hours of your scheduled booking, a $10.00 per person fee will be charged. A booking can only be rescheduled ONE TIME, and after that, no changes are allowed.

If you need to cancel and do not want to reschedule, you must cancel the adventure no less than 72 hours prior to your scheduled booking, NO REFUNDS will be given within 72 hours of a scheduled booking. All refunds will be subject to a 10% cancellation fee. Deposits are non-refundable.

IMPORTANT INFORMATION

1. DO NOT participate in the game if you are under the INFLUENCE OF ALCOHOL, ANY MIND ALTERING SUBSTANCES, or any other substances that may affect your senses, reflexes, or coordination. The game master may refuse to allow any patrons into the room without any explanation or refund.

2. PLEASE ARRIVE 10 MINUTES BEFORE YOUR SCHEDULED TIME. If you are late, we may need to reschedule you or you may have to play a shorter game. NO REFUNDS WILL BE GIVEN TO THOSE WHO ARRIVE LATE.

3. Children ages 14 and under MUST be accompanied by a paying adult. Minors under 18 must have an adult sign their waiver. NO CHILDREN UNDER 5 WILL BE PERMITTED UNLESS THEY CAN BE CONFINED TO A STROLLER/CARRIER.

4. All players 5 years and up are required to purchase a ticket at the same price per person.

5. The rules will be clearly defined prior to your game. Anyone who disrespects the game rooms or staff may be DISQUALIFIED, and asked to leave without explanation or refund.

6. We do NOT allow cell phones inside the game rooms. We have lockers in our lobby that are free to use for your security and convenience. Exceptions may be made for first responders that are on-call or parents with babysitters at home. Use of cell phones must be made outside the game rooms. Use of phones inside the game rooms will result is disqualification with no refunds.

7. Our adventure rooms are DIMLY LIT. If you require READING GLASSES, please bring them with you.

8. Flooring in certain areas of the adventure might be uneven or have a slight flex to it. Participate at your own risk if you suffer from BACK/NECK PROBLEMS or have any MOBILITY RESTRICTIONS. Some of our games are better for those confined to wheelchairs. Please call us ahead of time if you need special accommodations.

9. Please wear comfortable footwear! Players wearing heels will NOT be allowed to participate in some of our adventures.

10. The game effects may include STROBE LIGHTS, spotlights, high-velocity fans, and loud noises. Please contact us ahead of time if you are sensitive to any of these special effects.

11. FOR DOG DAYS CUSTOMERS: This game requires 4 people to play. Dog Days is physically impossible to play with less than 4 people. If you arrive with fewer than 4 people, we will have no choice but to turn you away without refund.

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